Cub Operations Manager (Beenleigh)

Club Beenleigh: Operations Manager Medium-Sized Community Sports Club | Full-Time Role Reports to the Board of Directors We are seeking an experienced and hands-on Operations Manager to lead the day-to-day operations of our medium-sized community club with a robust focus on gaming, food and beverage, events, member services, facilities, and affiliated sporting groups. This is a key leadership role responsible for ensuring the Club operates professionally, safely, efficiently, and in line with Board direction. The successful applicant will bring strong venue management experience, sound commercial judgement, excellent people leadership & HR skills, and a practical understanding of compliance across licensed club operations. About the Role As Operations Manager, you will be responsible for the professional day-to-day management of the Club, ensuring high operational standards across all areas of the venue. Success in this position looks like a well-run venue, strong and consistent service standards, compliant and safe facilities, engaged members and user groups, and a Club positioned for long-term growth. You will play a key role in turning Board direction into practical operational outcomes while ensuring the Club operates efficiently, effectively, and in the best interests of its members, guests, staff, sporting groups, and the broader community. Key Responsibilities The Operations Manager is responsible for:
- Leading day-to-day operations of the Club across gaming, food and beverage, events, functions, facilities, member services, and sporting group engagement.
- Managing, supporting, and developing staff to maintain a positive, professional, and accountable team culture.
- Ensuring strong compliance across liquor, gaming, food safety, workplace health and safety, employment obligations, privacy, security, and general venue operations.
- Implementing Board-approved strategies, policies, procedures, and operational priorities.
- Maintaining high standards of customer service, presentation, cleanliness, safety, and operational efficiency.
- Working closely with the Board of Directors and providing clear reporting on operations, risks, staffing, compliance, financial performance, and key issues.
- Responsible for the operational success of the Kitchen, Bistro, Gaming, Lounge and Sports Bar & Cafe, Events & Marketing, and overall customer service.
- Support & guide department managers in gaming, bar, restaurant, café, events, and functions to maximise service quality, revenue, and member satisfaction.
- Building positive relationships with members, patrons, affiliated sporting groups, community stakeholders, suppliers, and contractors.
- Identifying opportunities for revenue growth, improved patronage, stronger community engagement, and better use of Club facilities.
- Managing operational budgets, cost controls, rosters, stock management, procurement, and departmental performance in line with approved targets.
- Ensuring incidents, complaints, staff matters, and operational risks are managed professionally and appropriately. About You To be successful in this role, you will need to be a confident and capable leader who can balance commercial outcomes with community club values. You will be hands-on when required, but also able to think strategically and work constructively with a Board of Directors and Facilities Manager. Essential Requirements Applicants must have, or be willing to obtain where required:
- Minimum 3 years’ venue management experience.
- Current RSA / RMLV &/or Approved Manager accreditation.
- Gaming-related accreditation CO, CLO, TAB, KENO, AML & CTF.
- Strong knowledge of workplace health and safety obligations.
- Strong financial and commercial awareness, including budgets, rosters, labour control, stock control, margins, and revenue growth.
- Strong leadership skills with the ability to motivate, manage, and develop a diverse team.
- Availability to work across a flexible roster, including evenings, weekends, public holidays, and key Club events. The ideal applicant will have:
- A minimum of 3 years’ experience in venue management, club management, hospitality management, or a similar operational leadership role.
- Experience managing a licensed venue with gaming, food, beverage, events, and member services.
- An impeccable understanding of compliance requirements in a licensed club or hospitality environment.
- Strong communication skills and the ability to report clearly to a Board or senior leadership group.
- Experience working with members, sporting groups, committees, community organisations, suppliers, and contractors.
- The ability to manage competing priorities in a busy, hands-on venue environment.
- A practical, solutions-focused approach with high standards of professionalism, integrity, and accountability.
- Have sound knowledge of SwiftPOS, Concilio, Lightyear, Odyssey, FoundU, MYOB, Microsoft suite of programs, Next Payments, TAB, KENO and other business-related software programs. Why Join Us? This is an opportunity to take on a key leadership role within a respected community club and help shape its next stage of growth. You will work closely with the Board of Directors & Facilities Manager to strengthen operations, support sporting groups, improve member experience, and ensure the Club remains a safe, compliant, welcoming, and financially successful venue. Apply on Kit Job: kitjobau.com/job/3rm4j6