Retirement Living & Customer Contract Manager (Bruce)

Calvary Haydon Retirement Community Retirement Living & Customer Contract Manager
- Part Time
- Permanent Part Time Position!
- Exciting Carer Progression Opportunity!
- Make a Difference at One of Australia’s Leading Health Care Providers!

About the role This position is a joint Retirement Living Manager (RLM), 3 days per week and The Customer and Contract Lead (CCL) position, 1 day per week. The RLM role is responsible for the overall management of all day to day operations of the Village, this position works with the residents of Haydons Retirement Village to promote the wellbeing of residents and the health of the community in which they live. This position is three (3) days per week. The CCL is responsible for community business development (community engagement, referrer channels and maximising commercial outcomes for the Homes through optimising occupancy of suitable residents). This position is one (1) day per week. This role is crucial in ensuring occupancy levels are maintained working proactively with customers in consultation with both the management and clinical teams to provide quality care accommodation solutions to meet the needs of the customer. They will also work closely with prospective Residents, their Families and Friends, to deliver accurate pricing and contracting information to customers, and to satisfy legislative requirements. We are looking for Retirement Living & Customer Contract Manager to join our team at Calvary Haydon Retirement Community! What you bring
- Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
- Demonstrated sales experience
- Demonstrated financial acumen
- Demonstrated experience in consultation processes, including problem solving
- Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
- Strong attention to detail and compliance orientation
- Excellent communication skills, written and oral
- Demonstrated experience in liaising with external services
- Proven skills in collection and analysis of information and demonstrated knowledge and experience in health and/or aged care management.

About Calvary We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres. Why work for Calvary? At Calvary, our staff matter. Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care. With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients. **Your advantages**: NFP salary packaging benefits, discounted health insurance and gym memberships Paid parental leave Training, development pathways and career opportunities Flexible hours that make sense for you **Please note the following**: You will be required to provide evidence of immunisation as required for your role. Apply on Kit Job: kitjobau.com/job/3qur15