Remote Customer Success & Implementation Coordinator (Anglesea)

About Us Lightsail is an Australian software and consulting company behind Safeteams, a growing Safety Management System used by organisations across transport, logistics, construction, and other operational industries. We are looking for a casual or part-time team member to assist with client onboarding, customer support, administration, training, and business analysis activities as we continue to grow. About the Role This is a hands-on support role working closely with clients and our internal team to help deliver a great customer experience and continuously improve how clients use the platform. Key responsibilities include:
- Assisting with onboarding new Safeteams clients
- Supporting customer enquiries and platform support requests
- Configuring users, sites, forms, inductions, and settings
- Delivering online customer training and “train the trainer” sessions
- Assisting with customer success and follow-up activities
- Gathering customer feedback and helping document business requirements
- Assisting with process mapping, workflow reviews, and solution improvements
- General administration and coordination tasks
- Helping maintain support documentation and knowledge base content About You You will ideally have:
- Strong communication and organisational skills
- Confidence working with software platforms and clients
- Experience in customer support, onboarding, administration, training, or business analysis
- The ability to understand operational processes and identify improvement opportunities
- The ability to work independently and manage priorities Experience in WHS, compliance, transport, SaaS platforms, or process improvement would be highly regarded but is not essential. What We Offer
- Flexible casual / part time arrangement
- Remote work from home flexibility
- Opportunity to grow with a fast-moving software business
- Exposure to software delivery, customer success, and operational consulting
- Supportive and practical team environment To apply, please answer the following questions, supply your resume and provide a short introduction outlining your experience and availability. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r2gph