Remote Customer Success & Implementation Coordinator Anglesea
Remote Customer Success & Implementation Coordinator Anglesea
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Anglesea, Australia -
Posted: less than a week ago
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Description
About Us
Lightsail is an Australian software and consulting company behind Safeteams, a growing Safety Management System used by organisations across transport, logistics, construction, and other operational industries.
We are looking for a casual or part-time team member to assist with client onboarding, customer support, administration, training, and business analysis activities as we continue to grow.
About the Role
This is a hands-on support role working closely with clients and our internal team to help deliver a great customer experience and continuously improve how clients use the platform.
Key responsibilities include: Assisting with onboarding recent Safeteams clients Supporting customer enquiries and platform support requests Configuring users, sites, forms, inductions, and settings Delivering online customer training and “train the trainer” sessions Assisting with customer success and follow-up activities Gathering customer feedback and helping document business requirements Assisting with process mapping, workflow reviews, and solution improvements General administration and coordination tasks Helping maintain support documentation and knowledge base content
About You
You will ideally have: Strong communication and organisational skills Confidence working with software platforms and clients Experience in customer support, onboarding, administration, training, or business analysis The ability to understand operational processes and identify improvement opportunities The ability to work independently and manage priorities
Experience in WHS, compliance, transport, SaaS platforms, or process improvement would be highly regarded but is not essential.
What We Offer Flexible casual / part-time arrangement Work from home from home flexibility Opportunity to grow with a fast-moving software business
Exposure to software delivery, customer success, and operational consulting Supportive and practical team setting
To apply, please answer the following questions, supply your resume and provide a short introduction outlining your experience and availability. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4noc
Lightsail is an Australian software and consulting company behind Safeteams, a growing Safety Management System used by organisations across transport, logistics, construction, and other operational industries.
We are looking for a casual or part-time team member to assist with client onboarding, customer support, administration, training, and business analysis activities as we continue to grow.
About the Role
This is a hands-on support role working closely with clients and our internal team to help deliver a great customer experience and continuously improve how clients use the platform.
Key responsibilities include: Assisting with onboarding recent Safeteams clients Supporting customer enquiries and platform support requests Configuring users, sites, forms, inductions, and settings Delivering online customer training and “train the trainer” sessions Assisting with customer success and follow-up activities Gathering customer feedback and helping document business requirements Assisting with process mapping, workflow reviews, and solution improvements General administration and coordination tasks Helping maintain support documentation and knowledge base content
About You
You will ideally have: Strong communication and organisational skills Confidence working with software platforms and clients Experience in customer support, onboarding, administration, training, or business analysis The ability to understand operational processes and identify improvement opportunities The ability to work independently and manage priorities
Experience in WHS, compliance, transport, SaaS platforms, or process improvement would be highly regarded but is not essential.
What We Offer Flexible casual / part-time arrangement Work from home from home flexibility Opportunity to grow with a fast-moving software business
Exposure to software delivery, customer success, and operational consulting Supportive and practical team setting
To apply, please answer the following questions, supply your resume and provide a short introduction outlining your experience and availability. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4noc
Highlights
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Company nameLightsail -
Job positionRemote Customer Success & Implementation Coordinator Anglesea
More details
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This is a part-time job.
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