Remote Customer Success & Implementation Coordinator Anglesea

About Us

Lightsail is an Australian software and consulting company behind Safeteams, a growing Safety Management System used by organisations across transport, logistics, construction, and other operational industries.

We are looking for a casual or part time team member to assist with client onboarding, customer support, administration, training, and business analysis activities as we continue to grow.

About the Role

This is a hands-on support role working closely with clients and our internal team to help deliver a great customer experience and continuously improve how clients use the platform.

Key responsibilities include:

Assisting with onboarding current Safeteams clients

Supporting customer enquiries and platform support requests

Configuring users, sites, forms, inductions, and settings

Delivering online customer training and “train the trainer” sessions

Assisting with customer success and follow-up activities

Gathering customer feedback and helping document business requirements

Assisting with process mapping, workflow reviews, and solution improvements

General administration and coordination tasks

Helping maintain support documentation and knowledge base content

About You

You will ideally have:

Strong communication and organisational skills

Confidence working with software platforms and clients

Experience in customer support, onboarding, administration, training, or business analysis

The ability to understand operational processes and identify improvement opportunities

The ability to work independently and manage priorities

Experience in WHS, compliance, transport, SaaS platforms, or process improvement would be highly regarded but is not essential.

What We Offer

Flexible casual / part-time arrangement

Remote work from home flexibility

Prospect to grow with a fast-moving software business

Exposure to software delivery, customer success, and operational consulting

Supportive and practical team setting

To apply, please answer the following questions, supply your resume and provide a short introduction outlining your experience and availability.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rkk6q