Associate Digital Merchandiser, Tiktok Shop Victoria

Description

Support the Manager of Digital Merchandising in the day-to-day operations of the TikTok Shop. This role is responsible for managing product listings, coordinating sample orders and creators, and tracking performance to ensure seamless operations and solid sales results. The ideal candidate is detail-oriented, highly organized, and comfortable working in a quick-paced, digitally driven workplace.

Your Impact

TikTok Shop Operations

Ensure all listings comply with TikTok Shop policies and guidelines

Manage and maintain product listings, including titles, descriptions, pricing, and inventory

Coordinate product uploads and maintain catalog organization

Perform daily validation checks to ensure listing accuracy and functionality

Order & Customer Support

Monitor incoming orders and ensure timely processing and fulfillment

Partner with Customer Care Services (CCS) to resolve customer inquiries, returns, and refunds through the TikTok Shop platform

Creator & Affiliate Coordination

Collaborate with Marketing to onboard creators and affiliates for product promotion

Track creator performance and support campaign execution

Maintain ongoing communication with influencers for product seeding and promotional initiatives

Campaign & Promotions Support

Assist in the planning and execution of promotional campaigns

Monitor campaign performance and recommend optimizations

Coordinate with the Marketing team on promotions and live selling events

Data & Reporting

Track key performance metrics such as GMV, conversion rates, and order volume

Prepare and deliver weekly performance reports

Identify trends, insights, and opportunities for improvement

Click here for benefit details related to this position.

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