Qa Tester – Insurance Claims & Salesforce Crm Victoria

Job Title:QA Tester – Insurance (Claims) & Salesforce CRM

Location: Geelong, Victoria

Experience: 3+ Years

Job Summary

We are seeking a detail-oriented QA Tester with experience inInsurance (Claims Management)andSalesforce CRMto ensure the quality and reliability of enterprise applications.

The ideal candidate will be responsible for validating end-to-end business processes, with a solid focus on claims workflows integrated with Salesforce platforms.

Key Responsibilities

Performfunctional, integration, and regression testingacross insurance and Salesforce-based applications

Validateend-to-end claims management workflowsincluding FNOL, adjudication, settlements, and payments

Design, develop, and executetest cases, test plans, and test scripts

Work closely with business analysts, developers, and stakeholders to understandinsurance business requirements

ConductSalesforce testingincluding validation of custom objects, workflows, Apex triggers, and integrations

Identify, document, and track defects using standard defect management tools

SupportUAT cyclesand ensure business readiness

Participate inAgile/Scrum ceremoniesand contribute to continuous improvement

Required Skills & Experience

Experience inSoftware Testing / QA(manual and/or automation)

Robust domain knowledge ofInsurance, specifically Claims Management

Hands-on experience withSalesforce CRM testing(Sales Cloud / Service Cloud)

Knowledge ofSTLC, defect lifecycle, and QA methodologies

Experience intest management and defect tracking tools(e.g., JIRA, ALM)

Understanding ofAPI testing and data validationis an added advantage

Robust analytical, problem-solving, and communication skills

Preferred Qualifications

Experience working inAgile environments

Exposure toautomation tools(e.g., Selenium, etc.) is a plus

Familiarity withinsurance regulatory and compliance requirements

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