Customer Service Advisor Victoria

Customer Service Centre RepresentativeThornbury | Hybrid after training£24,750 per annumMonday to Friday | 8:00am–5:00pmFull-time, PermanentWe're recruiting a Customer Service Centre Representative to join a busy and qualified contact centre team based in Thornbury.

This is an excellent prospect for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.After a 12-week training period, the role will move to a hybrid working model.Key ResponsibilitiesHandle inbound and outbound customer service calls and emailsProcess customer orders accurately and efficientlyManage order queries, deliveries, stock issues and pricing enquiriesLog and manage cases using a CRM system (e.g. Salesforce)Meet KPIs including call handling, accuracy and customer satisfactionEscalate issues where required and follow through to resolutionAbout YouPrevious experience in a customer service or call centre roleMust have the Right to Work in the UK and Able to travel to Thornbury.Strong communication and telephone skillsHigh attention to detail and valuable organisational skillsConfident using IT systems, CRM platforms and Microsoft OfficeSAP or order entry experience is desirableWhat's On Offer£24,750 salaryMonday to Friday working (no weekends)Hybrid working after trainingOngoing training and developmentSupportive team environmentApply today to start your next customer service job with long-term progression and work-life balance.Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

J-*-Ljbffr Apply on Kit Job: kitjobau.com/job/3qi9ah