Client Services Representative Vrh Dandenong Victoria

Casual

Job Description

About the Role

Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a

Casual Client Services Representative

to join our team.

In this versatile role, you'll be the

first point of contact

for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and skilled at all times.

Key Responsibilities

Act as the first point of contact for all client interactions, both in person and over the phone

Manage a multi-line switchboard, including handling high volumes of calls efficiently

Triage and respond appropriately to emergency patient enquiries, escalating when required

Coordinate appointments, inquiries, and client communications

Maintain accurate client records and documentation

Provide transparent information on services, pricing, and hospital policies

Liaise with veterinary staff to support seamless patient care

Process payments and handle basic financial transactions

Ensure the reception area is clean, organised, and welcoming

Assist with general administrative tasks as required

About You

Previous experience in a client service role (veterinary or healthcare experience highly regarded)

Confident managing a busy switchboard and high call volumes

Ability to remain calm and composed in stressful or emergency situations

Strong communication and interpersonal skills

A team player who can also work independently when required

Excellent organisational and multitasking abilities

Passion for animals and commitment to excellent customer service

Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

J-*-Ljbffr Apply on Kit Job: kitjobau.com/job/3qvsqm