Technology Support Assistant (Victoria)

At Tennis Australia, we're creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you. We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds. About the role As a Technology Support Assistant, you will play a critical role in ensuring the productive operation of the Tennis Australia (TA) IT Digital systems by providing timely technical assistance to our customers, especially during our Summer of Tennis and the Australian Open. This is a full-time contract role. In this role you will: Handle tickets and general Service Desk responsibilities, which include providing effective support to Tennis Australia, Member Associations, Australian Open and other Tournament Staff, across hardware and all internal and external applications. Ensure that all requests/incidents raised are recorded correctly and acted on in a timely manner according to pre-agreed KPIs / SLAs Create and update high quality, accurate internal Service Desk support documents Manage and maintain technical equipment for Tennis Australia staff, including decommissioning defective hardware, equipment recovery, and configuring devices as required. About you To be successful in this role, you will have: A proven ability to balance strong customer service with practical technical troubleshooting skills. 2-3 years of experience supporting end users in a technical support or IT helpdesk role. Solid working knowledge of M365, Azure Identity Management, and SharePoint. Completion of recognised IT training (e.g., networking fundamentals, IT support coursework,..) Competence with Windows *****, Apple products, and modern smartphones. Hold (or be willing to obtain) a current Police Check and Working with Children Check Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia What's to love? Career development with a range of formal education and on the job training opportunities Monthly health wellbeing activities with access to CorePlus Pilates Onsite gym, tennis facilities free onsite car parking Salary packaging a range of discounts from our sponsorship partners We are proud to be recognised as an employer of choice for women by WORK180 To Apply If you think you're up to the challenge, we'd love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. If you need assistance or adjustments to fully participate in the application process, please contact ******. Applications close 12 June ****, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. Apply on Kit Job: kitjobau.com/job/3rf2qy