Customer Service And Compliance Representative (Bendigo)

About this Position We are seeking a proactive and detail‑oriented Customer Service and Compliance Officer to join our team in Bendigo. This is a dynamic, hands‑on role that blends customer service, compliance, and administrative support. You will be the key link between customers, operations, and the warehouse, managing enquiries, processing orders, and ensuring compliance with food safety and regulatory standards. This is not a purely desk‑based role – you will also engage with walk‑in customers and work closely with the warehouse team to deliver a seamless customer experience. Key Responsibilities
- Provide exceptional customer service across phone, email, and in‑person interactions
- Process orders, manage enquiries, and maintain accurate customer and pricing data
- Liaise with the warehouse team and assist in locating products for customer requests
- Proactively manage out‑of‑stock items and communicate suitable alternatives
- Support compliance activities, including food safety processes, audits, and documentation
- Handle customer complaints through to resolution, ensuring accurate tracking and follow‑up
- Assist with general administration including invoicing, payroll support, and reporting What We're Looking For
- Experience in customer service, preferably in a fast‑paced or operational environment
- Comfortable working across office and warehouse settings in a hands‑on role
- Solid attention to detail with the ability to multitask and prioritise effectively
- Excellent communication skills with a customer‑first mindset
- Resilient, adaptable, and able to stay organised under pressure
- Knowledge of audits, compliance, food safety, or regulated environments is desirable What PFD is Offering the Successful Candidate
- Competitive remuneration, superannuation and other staff advantages such as discounts on staff purchases, discounted accommodation, health insurance and banking Equal Employment Opportunity: PFD Food Services is committed to being an Equal Employment Opportunity employer. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ro0tn