WFI Sales & Service Consultant (Greater Bendigo City)

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service. As a Sales and Services Consultant , you’ll be the first point of contact for our customers, providing friendly, knowledgeable support over the phone. You’ll work closely with others, contribute ideas, and grow in a role that values collaboration and continuous improvement. This is a permanent full-time role based in Dja Dja Wurrung Country (Bendigo). Full‑time availability Monday to Friday (8.30am‑5.00pm) commencing Monday 29 June 2026. In your first six months, you’ll complete a nationally recognised qualification – the ANZIIF Tier 2 General Insurance Compliance Certification. This training is fully paid for by WFI, completed onsite at our WFI office, and supported with hands‑on, supervised training.
- Fully paid for by WFI
- Completed onsite at our WFI office
- Supported with hands‑on, supervised training What You’ll Do
- Provide friendly and professional support to customers calling our 1300 number, helping with enquiries, policy information, and general assistance.
- Listen actively and communicate clearly, ensuring customers feel heard, understood, and supported throughout their interaction.
- Work closely with internal teams to ensure customer requests are actioned efficiently and correctly.
- Follow up on customer queries and outstanding items to ensure timely resolution and a smooth experience.
- Maintain accurate records and documentation to support quality service and compliance.
- Look for ways to improve the customer experience, sharing feedback and ideas that help us deliver even better service. What You’ll Bring
- Well-developed rapport building, active listening, and communication skills.
- Tech‑savvy and confident using multiple systems and platforms simultaneously.
- Confident with the ability to make decisions and work within business guidelines and processes.
- Strong customer service skills from face‑to‑face or phone‑based roles.
- Reliable, accountable, and always looking for ways to improve and grow in your role.
- Demonstrated ability to work autonomously, use initiative, and have good attention to detail. What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s significant to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry‑leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.
- Employment type eligibility criteria apply. Applications close: Tuesday 2 June :59PM AEDT. If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwnyf