Travel Consultant ( Cruiseabout ) - Mermaid Waters, QLD …, Gold Coast

About the Role As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget. Your Key Responsibilities

- Quote, book, and invoice cruise bookings and packages with accuracy and flair
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk‑in, email, and phone enquiries
- Maximise every opportunity through upselling and cross‑selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise Who We’re Looking For You’re passionate, driven, and love working toward results, especially when travel is involved. What You’ll Bring

- Proven customer service experience with exposure to sales targets
- Previous travel or cruise experience (preferred but not essential)
- GDS experience (preferred but not essential)
- A keen eye for detail and strong problem‑solving skills
- The ability to thrive in a fast‑paced workplace
- Motivation, organisation, and a love of exceeding expectations Benefits

- Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
- Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
- Award‑winning culture with team celebrations and global conferences
- Paid parental and volunteer leave, and opportunities to support charities through Workplace Giving
- Commitment to sustainability and responsible practices, including a Reconciliation Action Plan supporting Aboriginal and Torres Strait Islander inclusion
- Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
- Corporate health insurance discounts with BUPA, internal gym access and wellness initiatives
- Employee Assistance Program and mental health support
- Tailored learning and development pathways, including in‑depth cruise product training Equal Opportunity We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q44wb