Membership and Administration Officer (Gold Coast)

Outstanding working environment
- Great pay rates Onsite parking

The role forms part of a well-established team, working with various stakeholders in an enjoyable and educational environment. This role contributes largely to the overall customer experience for members and requires a friendly and organised individual.

In this position you will be responsible for various administrative tasks as well as managing multiple aspects of client memberships. We are currently looking for someone who is available across Monday
- Friday, with ability to work 38 hours per week.

**Duties may include, but are not limited to**:

- Oversee the daily operation of gym
- Welcome guests
- Book and conduct inductions and tours
- Coordinate maintenance and cleaning
- Maintain Fitness Class schedules
- Lead customer feedback process and address complaints
- Assist to recruit, onboard and train staff
- Rostering
- Develop and implement new member attraction and retention campaigns
- Coordinate advertising and marketing for various programs
- Manage membership compliance (eg. membership guidelines, inductions)
- Identify and implement initiatives to support retention and engagement
- Lead financial and reporting processes

**What we are looking for**:

- Previous experience in a similar coordinator role
- Customer service exposure
- Problem solving skills
- Computer skills
- Passionate about fitness and member satisfaction
- Positive Blue card
- mandatory
- Current first aid and CPR certificate (or willingness to obtain)
- Team player with a positive attitude

Job reference number**:210239418**
- Please note, only suitable applicants will be contacted._

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**To learn more about Programmed, we encourage you to visit our website.**

210239418_171411218591558 Apply on Kit Job: kitjobau.com/job/3qn7yj