Workforce Planning Optimisation Manager (Gold Coast)

VetPartners SO
- GP Operations NSWMacquarie Park,NSWMalvern East,VICOrmeau,QLD Full time RR-**** Location: Macquarie Park, NSW or Malvern East, VIC or Ormeau, QLD (Hybrid) Drive smarter workforce decisions. Improve performance. Support exceptional care. At VetPartners, we support more than 270 veterinary clinics across Australia and New Zealand, enabling our teams to deliver outstanding care to pets and their owners. We are seeking a Workforce Planning Optimisation Manager to play a critical role in strengthening how labour is forecast, managed, and optimised to perform at its best across our network. This is a high-impact position working closely with senior operational leaders to drive smarter workforce decisions, improve efficiency, and support sustainable clinic performance. About the Role Reporting to the General Manager Business Integration, you will sit at the intersection of operations, data, and workforce strategy. You will partner with General Managers, Regional Managers, and clinic leaders to embed consistent workforce planning practices, improve system capability, and provide meaningful insights that drive action. From forecasting demand and modelling scenarios to improving rostering practices and reducing labour inefficiencies, you will directly influence how our clinics operate day to day. Ultimately, your work will ensure the right people are in the right place at the right time, supporting better patient care, stronger team experiences, and improved business outcomes. Key Responsibilities Workforce Analytics & Forecasting Analyse clinic performance data to identify trends and cost opportunities Forecast workforce demand based on seasonality, growth, and new services Build scenario models to support strategic workforce decisions Monitor labour-to-revenue ratios and performance benchmarks Identify and reduce overtime and locum reliance Support incentive and bonus structures aligned to productivity Workforce Reporting & Governance Deliver weekly, monthly, and ad hoc workforce insights to senior leaders Drive consistency in rostering, timesheets, and workforce processes Operational & Strategic Initiatives Lead key workforce projects Support rollout and adoption of optimised base rosters Partner with teams across operations, finance, and data to deliver improvements Scheduling & Capability Building Develop tools, guides, and playbooks to support teams Build workforce planning capability at clinic and regional level About You You are a data-driven operator and strategic thinker who thrives in fast-paced, multi-site environments. You're comfortable working with senior stakeholders, influencing decisions through insight and leveraging your broad experience. You Will Bring Experience in workforce planning, analytics, or operational optimisation Strong ability to translate complex data into clear, actionable insights Experience with forecasting, scenario modelling, and workforce metrics Proven ability to influence and drive change across diverse teams Understanding of labour cost drivers and operational KPIs Experience with workforce systems (e.g. Humanforce, Emplive) highly regarded Purpose-led work: Make a meaningful difference every day by supporting those who care for pets and their families Autonomy & impact: Own an end-to-end L&D; function with real influence Collaborative culture: Work alongside passionate, committed people who value learning and growth Development opportunities: Ongoing professional development and the chance to grow with a energetic organisation This role features a hybrid work arrangement, with four days in our dog friendly office to promote collaboration, build strong connections, and enhance team engagement, and will directly support our mission of delivering exceptional veterinary care. VetPartners is committed to Equal Employment Opportunities. We are dedicated to providing an inclusive, diverse, and versatile workplace where differences are valued. We welcome people of all backgrounds, experience and abilities. Level 2, Building A, The Park Estate, 5 Talavera Road, Macquarie Park, NSW **** #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qkprx