Operations Manager - Financial Planning (Gold Coast)

IQ Financial Planning, part of the IQ Capital Group, is a collaborative, client‐focused wealth advisory known for delivering exceptional service and holistic financial advice. As we continue to grow, we're searching for an Operations Manager who thrives on driving efficiency, elevating team performance, and shaping the operational engine of a high‐performing financial planning business. Why This Role Matters This is a pivotal leadership position designed for someone who loves transforming complexity into clarity. You'll streamline workflows, inspire a high‐performing team, and ensure our operations run with precision, compliance, and momentum. Your work will directly influence our growth, client experience, and long‐term success. What You'll Lead & Own

- Optimise Workflows – Map, refine, and elevate processes. Create templates, systems, and documentation that enhance productivity and operational excellence.
- Team Leadership – Run energising team meetings, set clear goals, provide meaningful feedback, and foster a culture of continuous improvement.
- Inspire KPI Achievement – Motivate and empower your team to reach and exceed performance targets with confidence and clarity.
- Training & Development – Recruit, onboard, train, and mentor staff. Embed new procedures and ensure the team is equipped to deliver exceptional outcomes.
- Operations Management – Delegate effectively, manage workflow, and monitor team efficiency to ensure seamless daily operations.
- Reporting to Upper Management – Deliver insightful operational reporting, highlight opportunities, and influence strategic decision‐making.
- Drive Efficiencies – Identify bottlenecks, implement improvements, and champion smarter, faster, better ways of working.
- Audit & Compliance Management – Oversee audit processes, maintain regulatory compliance, and uphold a strong governance framework. About You

- 5+ years in a leadership role preferably within financial planning operations.
- Strong understanding of the advice industry and regulatory landscape.
- Proven ability to identify operational challenges and implement effective solutions.
- Exceptional communication skills and the ability to lead change with influence.
- Qualifications in financial advice (highly regarded but not essential). What We Offer

- Competitive salary package with an attractive incentive structure.
- A supportive, team-oriented team culture.
- The chance to make a meaningful impact in a growing, forward‐thinking organisation. If you're ready for a new challenge and want to play a key role in shaping the future of our operations, we'd love to hear from you. Apply now with your cover letter and resume. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qsncl