Technical Support Engineer (Gold Coast)

The Basics At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager. As a Support Engineer, you'll have continuous opportunities to apply your best technical skills while building recent skills ranging from scripting to debugging. What You'll Do Triaging inbound support cases Solving customer support cases Working with other Support Engineers to assist with their assigned cases Answering customer questions in the Tanium community site Documenting best practices Tracking activity, documenting root cause, and reporting Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience We're Looking For Education Associates degree or equivalent experience required. BS degree in Computer Science, MIS, or similar experience is a plus. Experience and Skills Must Haves 3+ years of experience in networking, security, operations, scripting, and/or programming Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules Problem solving; can break problems down into manageable, ordered pieces and successfully convey the problem statement and plan to others Aptitude for comprehending complex troubleshooting Good judgment; understand the importance of weighing cost and value in decision making and practice making good judgment calls with improved consistency over time Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance and participate in projects and follow technical support procedures, only requiring help on more complex enterprise initiatives or issues Good to Have Prior experience and breadth of knowledge needed to support customers Hands‐on Tanium experience Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.) Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python) #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3req75