School Technical Officer - Pimpama State Secondary College …, Gold Coast

We are seeking a skilled and motivated Technical Officer to join our school team and provide high‐quality technical support services within a dynamic secondary school environment. You will support the delivery and maintenance of information and communication technology systems across the school, ensuring reliable operation of devices, networks, software, and classroom technologies that enhance teaching and learning outcomes. Working collaboratively with school staff, regional support teams, and external providers, the Technical Officer will assist with troubleshooting, asset management, system maintenance, user support, and the implementation of departmental ICT initiatives. Progressional position as per the Role Description. The successful applicant will be appointed to the lower classification with eligibility for progression to the next once specific criteria have been met or demonstrated. Salary rate shown is reflective of both classification ranges. Occupational group: IT & Telecommunications. Key Responsibilities Provide responsive day‐to‐day ICT support to staff and students across the college. Maintain and troubleshoot devices, peripherals, classroom technologies, and network‐connected systems. Support the deployment, configuration, and lifecycle management of ICT hardware and software. Assist with user account administration, printing services, AV equipment, and departmental applications. Contribute to the maintenance of secure, reliable, and effective ICT environments that support teaching and learning. Work collaboratively with teaching staff, leadership teams, regional ICT support, and external vendors to resolve technical issues and implement solutions. Maintain accurate records relating to assets, repairs, support requests, and system updates. Support the implementation of departmental ICT initiatives and emerging technologies within the school environment. Provide professional customer service and technical guidance to users with varying levels of ICT capability. Must‐Have Skills and Experience Demonstrated experience providing ICT support in a busy operational workplace. Strong troubleshooting and problem‐solving skills across hardware, software, and end‐user support. Experience supporting Windows devices, Microsoft 365 applications, and networked environments. Ability to prioritise competing tasks and respond effectively in a fast‐paced workplace. Strong interpersonal and communication skills, with the ability to provide professional customer service to staff and students. Ability to work independently while contributing positively to a collaborative team culture. High level of organisational skills and attention to detail. Commitment to confidentiality, professionalism, and workplace health and safety requirements. Nice‐to‐Have Skills and Experience Previous experience working in an educational or school‐based ICT environment. Familiarity with Education Queensland systems, policies, and ICT platforms. Experience with Intune, device imaging, BYOx environments, interactive classroom technologies, or AV systems. Knowledge of networking concepts, wireless environments, and printer management. Experience with asset management and ticketing systems. Relevant ICT qualifications or industry certifications. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfagm