Senior IT Service Desk Lead - Escalations & AI support …, City of Glen Eira

Glen Eira City Council Careers is seeking a skilled IT skilled to act as the senior escalation point for complex technical incidents. The role involves providing day-to-day guidance to junior team members and troubleshooting M365/Windows 11 issues, ensuring smooth operations across the corporate application landscape. Applicants will leverage their expertise in supporting network fundamentals, maintaining the corporate device fleet, and utilizing AI tools to enhance service delivery. This position is pivotal in fostering a confident and capable technical team. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqnt0