Customer Service Officer (Kewdale)

Customer Service Officer – Intermodal
- Kewdale WA location
- 24/7 operational setting
- Safely Every Day — That’s Our Promise Join Pacific National, Australia’s largest private rail freight operator, keeping the nation’s supply chain moving. We’re seeking a Customer Service Officer to support our Intermodal Customer Service Centre, working closely with customers and operational teams across a national network. What You’ll Do Reporting to the Customer Service Team Leader, you will:
- Manage freight bookings and customer enquiries.
- Coordinate with operations to ensure safe and efficient service delivery.
- Work shift work
- Maintain accurate system records and documentation.
- Resolve issues quickly while delivering great customer outcomes.
- Work collaboratively with internal teams to support service performance. What You’ll Bring
- Customer service experience with strong communication skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Able to work varying shifts.
- Attention to detail and problem‑solving capability.
- Experience with Microsoft Office and operational systems.
- Flexibility to work a 24/7 roster, including weekends.
- Logistics or rail experience (desirable). Why Join Us? We offer a supportive, inclusive workplace with benefits including:
- Paid parental leave
- Novated leasing
- Fitness Passport
- Purchase leave
- EAP support through Sonder Ready to Deliver What Matters? Click Apply Now to start your journey with Pacific National. Learn more: Applications close: 5th June 2026 Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail. Video Apply on Kit Job: kitjobau.com/job/3qc8pu