Technical Support/Field Service Coordinator (Kewdale)

Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years.

With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors. We are currently seeking an experienced and motivated Technical Support/Field Service Coordinator to join our dedicated team in Kewdale.

This role is perfect for someone with strong mechanical knowledge, excellent organisation skills, and a passion for delivering exceptional service. The Role: As a Technical Support/Field Service Coordinator, you will play a vital role in ensuring the productive operation of our service department by providing technical support to customers & mechanics.

Your responsibilities will include:
- Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas.
- Booking and mobilising field service technicians, including organising medicals and inductions as required.
- Preparing service quotes and processing job cards, service sheets, and damage reports.
- Ordering and supplying parts and liaising with suppliers.
- Ensuring timely and accurate data entry and invoicing.
- Maintaining strong relationships with clients through proactive communication and support. What You’ll Bring:
- Mechanical trade essential
- Field Service experience preferred
- Experience in a similar Technical Support/Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal).
- High level of computer literacy and attention to detail.
- Ability to be On Call, on a rotating roster.
- Excellent presentation and communication skills
- Ability to work in a team environment.
- Ability to work in a fast-paced environment and manage competing priorities with ease What We Offer:
- Great career and advancement opportunities
- Competitive remuneration
- Onsite parking
- Stable and secure Family business
- Access to our Employee Assistance Program (EAP).

Apply Here Required Skill Profession Information And Record Clerks Apply on Kit Job: kitjobau.com/job/3rdtxm