Guest Service Agent (Leura)

If you are looking to expand your hospitality career contact us today to find out more…. We have an exciting opportunity for a passionate, hands-on, versatile experienced Guest Service Agent to join our team at Fairmont Resort Blue Mountains. You will have the ability to connect with guests, understand their needs and create memorable moments for them. A day in the life of a Front Office
- Guest Service Agent:
- As the first point of contact greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc.
- Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
- Maximise room occupancy and use up-selling skills to promote the resort facilities through strong product knowledge
- Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience Your Qualities:
- Previous experience as a Receptionist in the hospitality industry is essential
- A genuine passion for customer service with the ability to connect with people
- Excellent communication and attention to detail
- A high level of personal presentation and grooming
- Available to work varied shifts, including early mornings, late evenings, night audit, concierge, retail assistant, weekends and public holidays
- You can work autonomously as well as within a team
- Can do attitude
- Willing to get RSA and First Aid Certification
- Must have working rights in Australia Apply on Kit Job: kitjobau.com/job/3qkqnw