Area Customer Service Manager (Mount Wilson)

**Area Customer Service Manager (Blue Mountains)**:

- Organisation/Entity: Sydney Trains
- Job category: Projects
- Job location: Mt Victoria, NSW, AU, 2786
- Job reference number: 103821
- Employment type: Permanent Full-Time
- Salary range: $144514.0-$160687.0

**You’re a proactive leader who knows that significant growth starts with small positive steps every day.**

**Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.**

**In this role, you'll**: Working as part of a team delivering safe, reliable, customer‑focused station operations across multiple Blue Mountains locations, supporting Duty Managers, and station staff to keep services running smoothly.

You'll oversee day‑to‑day operations across various stations, coordinating operations, staffing, facilities and maintenance activity, rostering oversight, customer service, and special events.

You will lead operational delivery and build efficient ways of working in a fast‑paced, customer‑centric environment, responding to unexpected events, balancing competing priorities, and keeping safety and customers at the centre.

For more information on this position and business unit, view the role description and information pack.

**About you**

Your frontline leadership skills, formed across transport, aviation, customer service or other operational industries, will see you work independently across multiple stations, solve operational challenges confidently, and support station staff to deliver strong customer outcomes.

You're recognised as self‑motivated and solutions‑focused, skilled at negotiating with internal and external stakeholders, experienced in leading frontline teams or shift‑based operations.

You’re confident in leading teams, coaching and performance management and experienced in managing dispersed teams and operational issues. You're also organised and adaptable, skilled at balancing time‑critical demands, overseeing rostering and customer‑facing operational staff.

This is a newly created permanent full-time role (RC6). You'll be required to work on-site with flexibility to be located at Mt Victoria or another location between Lapstone and Katoomba.

**Who we are**

Transport for NSW provides a safe, integrated, and effective transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

**A**pplications close 11:59 PM Sunday 15 February 2026**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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