Customer Service Manager (Bondi Beach)

**Key Responsibilities**:

- **Policy and Program Development**:

- Develop, review, and implement customer service policies, programs, and procedures that enhance client relationships and improve the overall quality of moving services provided.
- **Team Leadership and Development**:

- Lead and mentor the customer service team, providing direction, feedback, and performance evaluations. Assist with recruiting, training, and developing team members to maintain a high level of service excellence.
- **Customer Experience Management**:

- Plan and execute follow-up services post-move to ensure customer satisfaction. Monitor the performance of services delivered and continuously seek ways to improve based on feedback and industry trends.
- **Cross-Department Collaboration**:

- Work closely with other Dream Movers teams, service agents, and customers to identify and respond to customer needs, ensuring smooth coordination between operations and customer service.
- **Process Improvement and Innovation**:

- Analyse customer feedback and service performance, identifying areas for improvement to enhance customer satisfaction, retention, and overall service quality.

**Qualifications and Skills**:

- Proven experience in a customer service management role, preferably within the moving or logistics industry.
- Robust leadership skills with the ability to motivate and manage a team.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to develop and refine policies and procedures for improved service delivery.
- Customer-focused mindset with a commitment to continuous improvement.
- Portuguese-speaking skills are preferred to effectively communicate with internal teams that may not be fluent in English.

**Job Types**: Full-time, Permanent

Pay: $75,000.00
- $85,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Language**:

- Portuguese (preferred)

Licence/Certification:

- HR Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 17/10/2024 Apply on Kit Job: kitjobau.com/job/3qn844