Customer Service - Technical Sales (Bayside Council)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution, LV and CPC division offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world. We are looking for a Customer Service
- Technical Sales Support to provide critical customer support in the execution of customer enquiries and sales order requests via phone, email and digital channels. The successful candidate will manage high volume and complex enquiries and ensure accuracy and efficiency is delivered. Working in a technical and challenging environment this role requires good internal stakeholder management skills to get the right outcome for our customers and the business. Key Duties
- Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees
- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where possible proactively engage customers to provide optimal customer experience
- Develop & demonstrate a sound knowledge of the company’s products, policies and standards
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Adopt a continuous improvement mindset and support key change initiatives
- Actioning reports (e.g., OTD, Z reports, Open Order) to support revenue targets, manage internal SLA's and optimise the order to cash cycle
- Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions
- Responsible for reporting process and stock quality matters to management and entering NCR's into quality systems Qualifications
- 1-2 years working in Internal sales/customer service/support roles
- Previous experience in a technical or sales coordinator role highly desirable
- Excellent computer ERP skills in either SAP, Oracle or Salesforce
- Excellent verbal communication skills with a customer centric approach
- Demonstrated experience working in challenging and technical environments
- Excellent attention to detail and high levels of accuracy What We Offer
- On-site parking
- Competitive salary with access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qosj1