Customer Service Mascot

Immediate Start

Role Overview:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and sustainable workplace for our customers. You'll benefit from comprehensive training and collaborate with a dedicated team.

Key Responsibilities:

Engage with customers through robust written and verbal communication, both in-person and over the phone.

Collaborate with internal teams to fulfill customer requirements.

Drive vehicles as and when required.

Maintain meticulous records of customer interactions, manage customer accounts, and handle rental agreement documentation.

Open and close rental agreements with precision.

Promote and sell insurance products effectively.

Demonstrate proficiency in Microsoft Office 365.

Exhibit excellent communication skills coupled with a proactive attitude.

Deliver impeccable customer service.

Work autonomously as well as part of a cohesive team.

Multi-task efficiently while maintaining a high level of organization and attention to detail.

Flexibility to commute and operate across multiple locations.

Ability to work with Rental Car Manager is a bonus

Job Types: Full time, Part-time, Subcontract, Casual

Pay: $65,000.00
- $115,000.00 per year

Expected hours: 10
- 48 per week

Benefits:

Career development assistance

Schedule:

8 hour shift

Afternoon shift

Day shift

Evening shift

Morning shift

Supplemental pay types:

Penalty rates

Ability to commute/relocate:

Mascot, NSW 2020: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Do you have a minimum of a Year 2 university education, as required for this job?

Experience:

Inbound call centre: 2 years (required)

Outbound call centre: 3 years (required)

Customer service: 2 years (required)

Licence/Certification:

Full Australian Driver Licence (required)

Work Authorisation:

Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r4a75