Surgical Booking Officer (Administration Officer Lvl 3) - …, Southern Highlands

**South Western Sydney Local Health District**

**Reference number**
- REQ633678

**Occupation**
- Administration and Clerical

**Work type**
- Full-Time

**Location**
- Southern Highlands

**Salary**
- $71,072.43
- $73,287.41

**Closing date**
- 22 February 2026 at 11:59pm

**Requisition ID**: REQ633678

**Employment Type**: Permanent Full Time, 38 hours per week

**Remuneration**: $71,072.43
- $73,287.41 per annum + 12% Superannuation + Salary Packaging

**Location**: Bowral Hospital

**Applications close**: 22/02/2026
- With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia._

**Achieve Something Excellent** Bowral Hospital is seeking an enthusiastic and dedicated Surgical Booking Officer to join our team in a full time permanent role. This is a fantastic opportunity to contribute to a service that makes a real difference in the patient journey—from the moment they are added to the elective surgery waitlist through to the day of their procedure.In this pivotal role, you’ll help ensure that patients receive timely, accurate, and compassionate support as they move through the booking and elective surgery process. You’ll be at the centre of coordinating theatre lists, managing waiting times, and providing essential information to clinicians, administrators, and patients. Your work will directly enhance patient experience and support Bowral Hospital’s commitment to safe, efficient, and high-quality care.If you’re someone who thrives in a role where organisation, communication, and service excellence come together to create meaningful impact, this role offers a rewarding next step in your career.**Are You the Right Fit?**You should have experience in administrative roles—ideally within healthcare—along with confidence using hospital systems, managing bookings, and completing billing or insurance tasks. A solid understanding of elective surgery or waitlist processes is an advantage, as is familiarity with NSW Health policies. Most importantly, you’ll be someone who demonstrates the SWSLHD values, engages in ongoing learning, and plays an active role in delivering a smooth, supportive experience for patients and clinicians.**Selection Criteria** To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- 1. Describe your experience providing frontline customer service in a hospital or healthcare setting. How have you ensured a consistently patient-focused, high-quality service, particularly when managing competing priorities? 2. Provide an example of a time you solved a complex booking or data issue in a busy environment. How did you use medical terminology, attention to detail, and sound judgement to resolve the matter while maintaining confidentiality and data integrity?
- **If you’d like more details, we’re here to help.**Position Information
- Applicants will be assessed**against the criteria in the Position Description. How to Apply Diversity, Culture & Inclusion
- -Aboriginal Workforce

**More Than Just a Job
- Why Work With Us?**Financial Perks
- 12% superannuation
- Salary packaging and novated leasing via Smart Salary
- Annual leave with 17.5% leave loading (for full-time and part-time staff)
- One extra day off each month for full-time employees Work-Life Balance
- Flexible work options, including hybrid and varied hours (depending on the role)
- Paid maternity and parental leave
- Generous leave options like long service and carers leave Grow Your Career
- Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. Health & Wellbeing
- Discounted gym membership through Fitness Passport
- Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
- Wellbeing programs that promote mental health, resilience, and balance

**Additional Information**Temporary visa holders**May be considered if no suitable citizen or permanent resident is found. **Vaccination Requirements**All staff must meet NSW Health’s vaccination and screening requirements before starting. **Child Safe Employment**South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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