Despatch Coordinator / Customer Service Officer Box Hill

The role

A Despatch Coordinator / Customer Service Officer is required for our Adbri Masonry distribution yard in Boxhill. The position will be responsible to coordinate and maintain a reliable despatch service, working with our yard staff, customer service team, the national logistics team, and our transport contractors to ensure our customers get the right product at the right time.

Positive computer skills, exposure to delivery allocations, and excellent attention to detail and customer service skills are required.

This position is initially available on a full time 6-month fixed term contract working Monday through to Friday.

Responsibilities

Coordinating of deliveries to customers

Ensuring stock accuracy and levels are maintained

Assisting with customer enquiries and order entry

Efficiently and effectively manage both employees and external stakeholders when arriving on site

Promptly answer incoming calls, in a professional manner

Accuracy of maintaining internal databases, in a timely manner

Accuracy of saving and uploading documents

Prioritising task to fit with the organisation’s requirements

Management and efficiency of day-to-day administration tasks

What you will need to succeed

MS Office experience mandatory

Strong communication, interpersonal, relationship building, time management, negotiating skills and computer skills are essential

High attention to detail

Be able to multi task and work under dead lines

Be able to communicate with internal and external parties

Have a "can do attitude" and to be able to work with a team

Our business

Adbri Masonry is Australia’s leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry solutions.

Adbri Masonry is a fully owned entity of Adbri Limited; a construction materials and industrial minerals manufacturing company that has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides cement, lime, concrete, aggregates, masonry products and industrial minerals.

A protected and supportive workplace

Adbri Masonry puts safety first and recognises that diversity in our workforce drives innovation and encourages creativity.

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