Technical Support Box Hill

Are you a go-getter who loves to solve other people's technical problems? If you are a customer focused individual who likes a fast-paced environment, you may be the person our team needs. We are looking for a customer focused individual who has robust technology skills, professional verbal and written communication skills, and the drive to excel to join our team as

Technical Support.

This is a unique chance to gain experience in the fastest growing technology field. The Technical Support is responsible for directing wholesale customer relationships, with technical staff, to design and implement service interconnections for network launch.

KORE is a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic Quadrant for Machine-to-Machine Services worldwide. KORE creates value for customers in the explosive IoT market, and is the largest independent IoT connectivity management provider today.

Responsibilities of this position include:

First line of customer support

Respond to customer requests for support via ticket and phone

Provide technical support for inquires or issues related to KORE Connectivity, KORE Hardware, KORE Platform

Provide assistance for inquires or issues related to (catch & release)

Log all incidents/requests details, as well as allocating categorization and severity levels

Keep customers informed of status based on severity level update frequency

Escalate unresolved incidents to appropriate Tier II/Tier III support group or as defined by process

Verify resolution with customer

Skills and Qualifications:

Experience working with wireless providers

Excellent customer service skills and experience working in a support organization

Experience working with Customer Relationship Management (CRM) tools

Intermediate proficiency using Microsoft Excel; Proficient with additional Microsoft Office products

Must have an excellent command of the English language, both oral and written

Must be legally eligible to work in the location the position is based

KORE provides equal employment prospect for all persons, in all facets of employment.- #LI-RA1_ Apply on Kit Job: kitjobau.com/job/3qp81v