Customer Service Representative (Hybrid Role) (Box Hill)

**Type**: Full-time contractor **Industry**: Renewable Energy / Customer Support

**Hybrid**:2 days work from home, 3 days in office

**About the Role**

We are looking for a **Customer Service Representative** to manage customer communication after a sale has been made.

You will be the main point of contact for customers, responsible for welcome calls, answering questions, coordinating installation bookings, and ensuring customers feel supported throughout the process.

This is a **customer-facing role** that requires a **sales-flair.**

Key Responsibilities

**Welcome Calls**
- Contact customers once their sale is uploaded
- Explain the process clearly and professionally
- Answer general questions and keep the customer engaged if they have cold feet
- Set expectations around next steps

**Customer Communication**
- Handle inbound and outbound customer calls
- Liaise between customers, admin, and installers
- Provide reassurance and updates when required

**Installation Booking**
- Contact customers to schedule installation dates, and obtain required information such as site photos, or documentation
- Confirm access and readiness
- Coordinate dates with installation team

**Issue & Cancellation Handling**
- Manage concerns calmly and professionally
- Escalate potential cancellations appropriately
- Protect customer experience at all times

**What We’re Looking For**
- Excellent spoken English
- Sales flair, gift of the gab
- Rapid and efficient
- Confident and empathetic communicator
- Calm under pressure
- Customer-focused mindset
- Organised and reliable
- Comfortable following scripts and processes

**Requirements**:

- Based in Melbourne
- Own phone & laptop
- Stable internet
- Comfortable with calendars, CRMs, and messaging tools
- Availability Monday-Friday business hours

**How to Apply**

Please send:

- Relevant customer service experience
- Availability
- Contact number

**Job Types**: Permanent, Contract

Pay: $32.00 per hour

**Benefits**:

- Professional development assistance
- Work from home

Work Location: Hybrid remote in Box Hill VIC 3128 Apply on Kit Job: kitjobau.com/job/3qzaz9