Client Services Administrator - Education & Student Support …, Box Hill

Be part of a team committed to delivering accurate, timely and qualified support across a diverse and active faculty. An opportunity exists to contribute to the delivery of consistent, high-quality administrative and client services within the Nursing team at Box Hill Institute, a recognised leader in vocational and higher education. Operating in a dynamic multi-campus environment, the Client Services Administrator supports the coordination of student and faculty processes, ensuring enquiries, records and service requests are managed accurately and efficiently, while contributing to a positive and seamless experience for students and staff. Why work with us? At Box Hill Institute, we offer more than just a job
- we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our advantages are designed to help you thrive both professionally and personally:
- Flexible work arrangements to support work-life balance
- In office parking for added convenience
- Career progression opportunities and reward & recognition programs to celebrate your success
- Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
- Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
- Financial perks like novated leasing and salary packaging
- Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming
- all delivered by students in training, under the supervision of their teachers. About the role: Provides a broad range of complex administrative support and high-quality customer service within the Nursing team in the Faculty of Health, Community, Disability and Animal Sciences. This role supports the coordination of effective and efficient administration and operations, including student services, course enquiries, and general office administration. The position liaises with internal stakeholders, students, clients and external partners to ensure accurate, timely and professional service delivery across the student lifecycle. What you'll do:
- Provide comprehensive administrative support across student services, course enquiries, financial administration and general office operations
- Deliver professional customer service, including managing and resolving complex enquiries from internal and external stakeholders
- Maintain accurate student records and ensure documentation is processed in accordance with organisational policies and timeframes
- Support key student administration processes including enrolments, re-enrolments, leave requests, refunds and related enquiries
- Liaise effectively with students, teaching staff and external parties regarding timetables, attendance and appointments
- Assist in the coordination of faculty activities and events, including open days and information sessions
- Contribute to efficient operational processes by identifying improvements and supporting compliance with quality and administrative requirements What you'll bring:
- Highly developed communication skills, with the ability to produce clear and accurate correspondence, manage enquiries effectively and follow through to resolution
- Strong organisational skills, with the ability to prioritise tasks and meet deadlines in a structured environment
- Proficiency in Microsoft Office applications and confidence working with administrative systems
- Ability to work collaboratively within a team and contribute to consistent service delivery
- Strong attention to detail, with sound judgement and problem-solving capability
- Relevant qualification in Business or Office Administration, or an equivalent combination of relevant training and experience
- Valid Employee Working with Children Check and National Police Check About us: For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives. Our students can pursue everything
- non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate. We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance. Apply now All applications must be submitted online and include a cover letter and current resumé. For specific enquiries relating to this position, please contact Venuri KALUGAMAARACHCHI RALAGE at Applications close: 5pm, Friday 26th June 2026 Please note: We will be assessing applications as they come in and the position may be filled before the closing date We are a 2025 Circle Back Initiative Employer
- we commit to respond to every applicant. Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies. Commitment to child safety Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense. Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment. Box Hill Institute reserves the right to withdraw an advertised position at any stage. Apply on Kit Job: kitjobau.com/job/3rhiki