Guest Service Agent - Hotel Reception (Brisbane)

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide skilled, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner. To be an ambassador for the Hotel in all aspects of public relations and sales. Key Responsibilities
- Completing check-in, check-out and cash / payment procedures.
- Maintaining accurate information and records including the correct guest details and linking guest profiles.
- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
- Resolving guest complaints in a timely and qualified manner, referring them to a supervisor if necessary.
- Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
- Processing guest mail, messages and deliveries in an accurate and timely fashion.
- You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera. About you:
- Great personality and ability to exceed guest expectations
- Strong attention to detail
- Outstanding relationship building skills
- Problem solving skills, innovative thinking and can-do attitude
- Ability to multi-task and work closely with other hotel departments Added Extras:
- Discounted accommodation at Marriott International worldwide
- Training and development opportunities
- Complimentary car parking Please send through a cover letter outlining your availability, experience and past experience. Job Type: Full time Pay: $25.85 – $38.78 per hour Expected hours: No more than 38 per week Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance Ability to commute/relocate:
- Brisbane QLD: Reliably commute or planning to relocate before starting work (Required) Experience:
- hotel reception: 2 years (Required) Work Authorisation:
- Australia (Required) Work Location: In person Apply on Kit Job: kitjobau.com/job/3pqulu