Guest Service Agent Hotel Reception Brisbane

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

Key Responsibilities Completing check-in, check-out and cash / payment procedures. Maintaining accurate information and records including the correct guest details and linking guest profiles. Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise. Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members. Resolving guest complaints in a timely and skilled manner, referring them to a supervisor if necessary. Maintaining an up-to-date guest history and ensure the latest information is retained in the record. Processing guest mail, messages and deliveries in an accurate and timely fashion. You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

About you: Great personality and ability to exceed guest expectations Solid attention to detail Outstanding relationship building skills Problem solving skills, creative thinking and can-do attitude Ability to multi-task and work closely with other hotel departments

Added Extras: Discounted accommodation at Marriott International worldwide Training and development opportunities Complimentary car parking

Please send through a cover letter outlining your availability, experience and past experience.

Job Type: Full-time

Pay: $25.85 – $38.78 per hour

Expected hours: No more than 38 per week

Benefits: Employee discount Employee mentoring program Professional development assistance

Ability to commute/relocate: Brisbane QLD: Reliably commute or planning to relocate before starting work (Required)

Experience: hotel reception: 2 years (Required)

Work Authorisation: Australia (Required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3q5cu9