Guest Service Officer (Brisbane)

Summary At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals to design and deliver personal experiences. We believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Organization – Hyatt Regency Brisbane Hyatt Regency Brisbane is a premier hotel located in the heart of Brisbane. We offer an exceptional guest experience and a team-oriented workplace for our associates. Position: Part-Time Guest Service Officer As an integral part of the Front Office operations, you will be the first point of contact for our guests, responsible for ensuring seamless communication between guests and hotel departments. You will handle guest inquiries, requests, and concerns, providing outstanding service and maintaining positive relationships with our clientele. Your primary focus will be on excellent communication, coordination, and ensuring guests' needs are met with efficiency and warmth. Responsibilities Answer and direct guest inquiries via phone, email, and internal systems Manage guest requests and complaints in a proactive and professional manner Coordinate communication between various hotel departments to ensure smooth operations Ensure all communication channels are covered during shifts (e.g. phone, email, guest messaging systems) Assist in guest check-ins, check-outs, and reservations as needed Provide exceptional customer service to all guests, always maintaining a friendly, helpful manner Assist guests with general enquiries Qualifications Previous experience in guest services, hotel front desk, or customer support (preferably in hotels) Excellent verbal and written communication skills Strong multitasking, problem-solving, and organizational skills Ability to remain calm under pressure and handle guest concerns with professionalism Flexible availability, including weekends, evenings, and holidays A positive, energetic attitude with a passion for hospitality Unrestricted working rights in Australia Previous experience with Opera is advantageous Manual driver's licence highly desirable Perks Complimentary accommodation at Hyatt properties worldwide Discounted accommodation for associates as well as friends and family Wellbeing leave and paid parental leave Complimentary Headspace membership for Hyatt associates Complimentary Employee Assistance Program available for colleagues and immediate family Learning and development opportunities Access to hotel gym facilities 10% discount with NIB Health insurance Uniform dry-cleaning service #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qcihj