Freight Forwarding - Customer Service Operator - Bne- New …, Brisbane

Great opportunity as a Customer Service Operator
- A stable long-term opportunity with a global provider
- Salary package up to $65,000
- $85,000 + Super

**Your new company** Dedicated to supporting the industries that keep the world moving, this company provides reliable logistics and freight solutions that truly make a difference. Their expertise ensures operations run with ease and has built them a strong and respected name across the industry.

**Your new role-** **Customer Service Operator**

Your job duties & responsibility as a Customer Service Operator include but are not limited to the following:

- Interact with customers for bookings, pricing, service options and order updates
- Enhance customer experience, foster relationships and create customer loyalty
- Manage the status of customer orders through maintaining accurate data within CargoWise system and communicating exceptions to customers.
- Order follow-up using in-house systems
- Handling quotations, and costings to win business
- Handle customer inquiries and help as required
- Manage order status reports / In transit reports for clients

**What you will need to succeed**
- Minimum of 12 months freight forwarding experience
- Exposure to CargoWise or a similar logistics software program would be advantageous
- Experience in Customer Service Operator within a similar organization
- Efficient Planning and Organising Skills
- Willingness to Learn & Grown within Role
- Adaptable & Flexible to Changing Market Conditions
- Ability to Work Autonomously, whilst working within a Team
- Flexible & Willing to Support Others

**What you need to do now**

If this job isn't quite right for you but you are looking for a current position, please contact us for a confidential discussion.

**Please Note**: We **DO NOT** recruit for roles that offer **sponsorship, internships, graduate programs, or entry-level positions. Apply on Kit Job: kitjobau.com/job/3qmday