Busway Safety Officer (Brisbane)

**Translink, a Division of the Department of Transport and Main Roads, is responsible for enabling the effective planning and efficient management of public passenger transport services in Queensland.

Busway Safety Officers perform an important frontline role by managing critical incidents and interacting with passengers, contractors and operators across the busway network in south-east Queensland to ensure the efficient operation of services to customers.

The team of Busway Safety Officers monitors 30 kilometres of busway 24/7 by performing regular patrols and viewing over 750 CCTV security cameras to keep people secure and keep them moving. Busway Safety Officers live our values every day by placing customers first. They enhance the customer experience by directly assisting members of the public and service providers and ensuring their safety through the prevention and effective management of incidents.

Some of your responsibilities will include:

- Taking a lead role in the management of incidents (including critical incidents) on the busways either on the ground or from the Busway Operation Centre (BOC).
- Acting as a key contact for contractors required to access the busways to perform works.
- Providing a high standard of customer service by seeking to understand our customers and their individual needs and treating every customer with respect and courtesy.
- Seeking to continually improve safety for yourself, other employees and customers by reporting all hazards and incidents and ensuring risks are managed appropriately.

Job Ad Reference: QLD/639298/25 Closing Date: Tuesday, 10 June 2025 This work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3qmibt