Communications Quality Support Officer (Brisbane)

**We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

- Demonstrated ability to contribute to strategic planning and the provision of policy advice, including State Operations Centre policy, standards, and service improvement initiatives; and the proven ability to review, develop and implement operational plans and policy for an ambulance service or similar emergency service organisation.
- Demonstrated capabilities and experience in successfully supporting and implementing organisational change, system reform and enhanced customer service delivery models in a complex Operations Centre environment, working with a diverse range of stakeholders.
- Proven well-developed conceptual, analytical, and problem-solving skills, including a demonstrated ability to interpret trend/output/outcome performance data to drive performance review and improvement.
- Demonstrated well-developed communication, negotiation, collaboration and presentation skills and the proven ability to build and maintain productive relationships with a broad range of internal and external stakeholders to achieve organisational outcomes.
- Proven project management skills including the ability to set priorities, work under pressure, achieve deadlines and successfully manage multiple projects in a complex workplace of competing priorities and limited resources.

Applications to remain current for 12 months. This work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3qmtqy