Manager Claims (Brisbane)

Key Outcomes and Accountabilities Lead and manage the claims operations within Resolution Services for the Queensland Home Warranty Scheme (QHWS). Respond to complaints from customers in relation to claims. Regularly review performance and hold timely performance discussions with all team members. Please refer to the Position Desciption for a full list of Key Outcomes and Accountabilities. A demonstrated ability to lead and manage multiple operational teams, including remote team members. A demonstrated ability to build productive working relationships, facilitate cooperation and partnerships, and identify innovative solutions involving technology to resolve issues. An ability to develop and implement strategies for dealing with change to engage with risk and achieve outcomes while displaying resilience. Communicates clearly with influence, listening, adapting to audience, and negotiating persuasively. Desirable Requirements Whilst not mandatory, previous claim experience in the building and construction and insurance industries would be highly regarded. Why QBCC? We offer a range of benefits, including a generous 12.75% superannuation contribution with the option to salary sacrifice personal superannuation contributions, flexible work arrangements including but not limited to accruing flex time and working from home, access to generous leave entitlements, and a friendly, cooperative and supportive workplace culture with learning opportunities available.This work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3quduw