Desktop Support Officer Contract Brisbane City

Desktop Support Officer – Brisbane (3‑6 month contract, potential extension)

Roles & Responsibilities

Ensuring the smooth day‑to‑day operations of customer systems.

Developing a friendly bond with end‑users.

Collaborating with colleagues to improve or streamline processes.

Seeking customer feedback on performance and actively improving outcomes.

Identifying problems or requests lacking an existing process and working with peers to develop and implement solutions.

Maintaining up‑to‑date documentation and procedures.

Taking ownership of day‑to‑day technology issues and liaising with external third‑party organisations.

Cooperating with cross‑functional teams to ensure successful customer outcomes.

Qualifications & Skills

A passion for providing exceptional customer service, demonstrated by helping people resolve technical issues.

A keen interest in technology and a robust desire to ensure all systems function optimally, as well as a willingness to learn new solutions.

Effective communication skills when troubleshooting, remaining calm and providing explicit explanations.

A positive, can‑do attitude with a proven track record of helping others solve problems.

Excellent verbal and written communication abilities, allowing interaction with a wide range of stakeholders.

Flexibility to handle unusual situations, such as staying later or adjusting schedules to accommodate out‑of‑the‑ordinary circumstances.

Advantages

Extensive training and development opportunities to support growth opportunities.

Discounts and benefits to maximise savings.

Choice of IT equipment and access to cost‑price tech for personal use.

Team events to celebrate achievements and foster an engaging culture.

Required Checks

Valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qq33a