Principal Technical Officer Customer Support Brisbane

About the Role

Reporting to the Manager
- Technical Customer Support, you will provide experienced technical support and timely problem resolution to maintain information systems, hardware and infrastructure.

Key knowledge and experience

The ideal applicant will be able to demonstrate the following:

Provide high level ICT technical expertise, support and administration in accordance with departmental standards, policies, procedures and ITIL processes, in order to maintain the local ICT desktop operational environment and defined local desktop systems.

Expert skill and ability in providing local Information & Communication Technology (ICT) support to defined service levels and demonstrated written communication skills including the ability to prepare instructions, reports and system documentation.

High level and effective oral and written communication skills, and an ability to work in a team workplace establishing and cultivating productive working relationships with confident consultation and communication skills with customers at all levels within the organisation to understand customers' needs and deliver an organised service that meets the customers' expectations.

High level analytical and strong problem-solving skills with the ability to display a logical approach to any customer issue to achieve successful outcomes for DMN keeping an awareness of Metro North Health and Queensland Health strategic directions.

Excellent conceptual and problem-solving skills with the ability to work in a team environment developing effective working relationships with team members.

Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities

Advantages when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas

Value driven organisation which provides a work workplace that is safe, satisfying, flexible, and promotes a healthy work-life balance

Flexible working arrangements and competitive salary rates with annual incremental increases

Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Apply on Kit Job: kitjobau.com/job/3rd3ne