Client Service Support Assistant (Brisbane)

Key responsibilities and duties undertaken by the role include: Provide first 'point of contact' service and support via phone and email to address initial client and stakeholder enquiries about QRIDA programs and services and how to apply. Provide high quality administrative services to internal and external clients to ensure maximum efficiency in service delivery. Undertake tasks relating to client enquiries and stakeholder management including recording call details and actions in QRIDA's phone system, supporting QRIDA's Regional Area Managers with client referrals and logging attendance bookings for QRIDA events. Support the management and maintenance of client and stakeholder contact details in electronic databases. For a full description of the key responsibilities, please refer to the role description attached. Working at QRIDA Joining our passionate team means an opportunity to learn, further your career, have your ideas heard and make a difference for rural and regional Queenslanders every day. Staff have access to: Salary Packaging, 12.75% super and leave loading Flexible working arrangements including balancing of in office/working from home arrangements Career and Performance Development Planning with the focus on setting of goals and career development Learning & Development including access to the QRIDA Aspire Scheme Employee assistance and perks programs including access to Rewards Gateway (after meeting eligibility requirements) QRIDA is a small organisation of just over two hundred employees. We value diversity in our community and work hard to foster an environment of inclusivity and trust. Our Role and Purpose The Queensland Rural and Industry Development Authority (QRIDA) is a specialist provider of government financial and advisory support to rural and regional Queensland. As a statutory body of the Queensland Government we have been helping primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business, and overcome difficult conditions, for over 30 years. As the Queensland Government's experts in rural finance, we also administer the State Government's Farm Business Debt Mediation program, the Farm Debt Reconstruction Office, conduct a biennial Rural Debt Survey, undertake research and provide advice to the Minister for Agricultural Industry Development and Fisheries and Minister for Rural Communities. QRIDA is empowered under the Rural and Regional Adjustment Act 1994 to deliver additional programs and services across a range of industry sectors and to local, state and territory governments throughout Australia and for the Australian Government. We're committed to do more to be a proactive, responsible and reliable provider of financial management services and assistance to create sustainable rural communities. To see what we are working on now visit our website at work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3rhikp