Client Support Officer Aps 3 Eqv Brisbane

We are seeking experienced Processing Officers to join a Federal government department in a 12-month contract based in Brisbane CBD.

Gain a excellent exposure to the Government space by joining this organisation offering a outstanding culture, ongoing training and development, and make a difference in the lives of those in need.

12 months contract

Brisbane location

Full time Hours Monday to Friday

About the role:

As an Income Support Officer you will be working in a team that is responsible for processing claims for service pension, qualifying service, income support supplement etc. and performing assessments for Aged Care purposes.

Responsibilities:

Process routine updates to clients circumstances and assist with client enquiries

Management of Income Support mailboxes

Liaise with internal and external stakeholders

Manage and maintain all facets of Income Support including screening, calculations, escalations and client correspondence

Registration of Income Support claims and aged care assessments and requesting additional information/evidence

Processing various types of casework with mínimal supervision

Report to management weekly on quantity of registration activities

About you:

Robust processing and investigation skills and the ability to assess heavy documentation.

Experience working within the healthcare sector, claims, injury, finance, community services is highly regarded

Demonstrated ability to follow process, policy and legislation

Resilience, a sense of humour, an analytical mind and a proactive attitude are all essential

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