Customer Service Officer Medical Brisbane City

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self‑insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health skilled, claims manager, practice manager or skilled customer service administrator who may be seeking a change.

Responsibilities

Liaising with customers to plan and implement agreed services

Scheduling appointments

Maintaining a busy inbox, addressing queries, appointments and non‑appointment services

Providing administrative and operational support to consultant practitioners

Providing information and advice to customers or prospective customers

Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and general support to the greater team

Qualifications

Demonstrated ability to provide excellent customer service

Excellent verbal, written and interpersonal communication skills

Demonstrated ability to work independently and within a group environment

A personal approach that is enthusiastic, friendly and helpful

Strong prioritisation skills while maintaining a level of flexibility

Attention to detail

Computer literacy, with proficiency in Microsoft Office (Word and Excel)

mlcoa offers an exciting and quick‑paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

We are an Equal Chance Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rkwk0