Service Coordinator / Operations Administrator (Brendale)

Service Coordinator / Operations Administrator (Work From Home) Help Build One of Brisbane’s Fastest Growing Plumbing Companies DG Group Plumbing Services is looking for an exceptional Service Coordinator / Operations Administrator to become the backbone of our growing business. This is not a receptionist role. This is not a corporate role where you’ll be micromanaged. We are looking for someone highly organised, proactive and confident who wants to take ownership of the day-to-day operations of a growing plumbing company and grow with us long term. Our business is expanding aggressively within the maintenance plumbing sector while simultaneously building our commercial construction division. We need the right person to help us scale. About Us DG Group Plumbing Services is a Brisbane-based plumbing contractor servicing residential, commercial and maintenance clients. We have ambitious growth plans and are building a business focused on:
- Outstanding customer service
- Rapid response times
- Strong systems and processes
- Long-term team culture
- Sustainable growth Our goal is to build a leading plumbing business with multiple maintenance crews and a dedicated commercial construction division. About the Role You will be the central point of coordination between our customers, technicians and management team. Your responsibilities will include:
- Answering incoming customer enquiries
- Booking and scheduling jobs
- Managing technician diaries
- Raising invoices and processing payments
- Following up quotes and opportunities
- Managing HiPages and online lead platform enquiries
- Chasing outstanding invoices
- Supplier invoice processing
- Customer service and client communication
- Assisting with process improvement and business growth initiatives This role will initially be work-from-home with flexibility and autonomy for the right candidate. What We’re Looking For You may be the perfect fit if you:
- Have experience in a trades, construction, service or maintenance business
- Have robust Xero experience
- Can manage multiple priorities without becoming overwhelmed
- Communicate confidently with customers and tradespeople
- Are highly organised and self-motivated
- Enjoy solving problems and taking initiative
- Want to be part of a growing business rather than just filling a seat Highly Regarded
- Plumbing industry experience
- ServiceM8, Tradify, quickbooks or similar software experience
- Accounts receivable experience
- Scheduling and dispatching experience
- Property management or maintenance coordination experience What We Offer
- Work from home flexibility
- Competitive salary package
- Performance bonuses available
- Long-term career growth opportunities
- Direct involvement in a rapidly growing business
- Autonomy and trust
- A role where your contribution genuinely matters Salary $75,000 – $85,000 + Super + Performance Incentives Negotiable for an exceptional candidate with strong trade administration experience. To Apply Please submit your resume along with a brief cover letter explaining: 1. Your experience in administration, scheduling or service coordination. 2. Why you believe you would excel in a work-from-home environment. 3. What attracts you to a fast-growing trade business. We are looking for someone who wants a long-term career opportunity and is excited about helping build something significant. Apply on Kit Job: kitjobau.com/job/3rdlbr