Insurance Claims Expert (Brisbane)

Who we are Velosure is Australia's leading bicycle insurance provider, since ****. We're cycling enthusiasts who understand the unique needs of our community. Our mission is to provide excellent service and claims experiences for cyclists — as backed by our stellar customer reviews. Our team The Claims team at Velosure is the heart of our customer service experience. We're a group of cycling nuts who are passionate about providing the best possible service. Our team manages the entire claims journey, from initial contact to final resolution, ensuring that every interaction is handled with expertise, empathy, and efficiency. Our team comprises diverse cycling enthusiasts, from competitive racers to weekend trail riders. This shared passion drives our commitment to excellent service for fellow cyclists. What You'll Do Orchestrate the entire claims journey from lodgement to settlement, providing empathetic support and clear guidance to customers throughout the process. Leverage your cycling-specific network and knowledge to manage costs effectively and deliver optimal claim outcomes. Conduct thorough investigations and validations of reported claims, ensuring fair and accurate settlements within policy coverage limits. Identify potential fraudulent claims and follow established procedures to maintain the integrity of our services. Resolve complaints and disputes promptly and professionally, adhering to agreed service levels. Authorise claim payments within your delegated authority, ensuring compliance with policy guidelines, company procedures, and industry regulations. Collaborate with the Third Party recovery team by gathering effective information for successful recoveries. Contribute to the continuous improvement of our claims processes and customer experience. Who You Are Proven experience in insurance claims management, preferably in a customer-facing role. A deep understanding of and enthusiasm for cycling culture and technology. Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure. Excellent communication skills, both written and verbal, with the ability to explain complex information clearly. A customer‐centric mindset and the ability to empathise with claimants in stressful situations. Attention to detail and the ability to maintain accurate electronic claim files. Familiarity with insurance policy guidelines, industry laws, and best practices. The ability to work independently while also contributing effectively to a team environment. A passion for continuous learning and staying updated on trends in both cycling and insurance. Why Velosure? The opportunity to work at the intersection of insurance and cycling. A team-oriented environment where your cycling knowledge is valued as much as your insurance skills. The chance to make a real difference in people's lives by providing exceptional service during challenging times. A company culture that encourages innovation, continuous learning, and personal growth. The satisfaction of working with a team that's as enthusiastic about bikes as you are. We're crafting a community of cyclists helping cyclists. If you're ready to combine your insurance expertise with your love for all things cycling — join us. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rdxd6