Senior Technical Consultant Servicenow (Brisbane)

We are seeking an experienced

ServiceNow Senior Technical Consultant

to join a high‑performing delivery team working across enterprise‑scale ServiceNow implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high‑quality documentation, and drive successful client outcomes across complex ServiceNow environments.Key Responsibilities

Lead technical design and implementation across ServiceNow modules. Produce comprehensive High‑Level Design (HLD) and Low‑Level Design (LLD) documentation. Develop and maintain detailed build documentation aligned to delivery standards. Configure and customize ServiceNow solutions in line with best practices.Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions). Provide architectural guidance on integrations and cross‑platform solutions. Collaborate with functional consultants, developers, and client stakeholders. Ensure governance, scalability, and maintainability of delivered solutions.Engage in delivery projects, supporting the lifecycle of enterprise application projects. Assist with the execution of functional testing of less complex assigned applications. Participate in discussions around process design and configuration. Maintain documentation, support system testing and authorizations.Maintain reports on project status and deliver progress reports. Assist with the technical preparation of business process workflows and procedures. Assist with the preparation of end‑user documentation and user manuals. Participate in process design workshops and configuration discussions. Required Experience&Skills

Strong hands‑on experience implementing ServiceNow solutions (5+ years preferred). Proven experience with HRSD (Human Resources Service Delivery) and SPM (Strategic Portfolio Management). Experience designing and delivering integrations. Integration experience with SAP SuccessFactors (highly desirable) orstrong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs).Strong understanding of ServiceNow platform architecture and best practices. Experience leading workshops and engaging senior business stakeholders. Ability to translate business requirements into scalable technical solutions. Excellent documentation skills (design and build artifacts). Certifications (Mandatory / Highly Desirable)

ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS)– HRSD (preferred). CIS – SPM (preferred). Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded. Personal Attributes

Confident communicator with strong stakeholder management capability. Commercially aware and outcome‑focused. Able to lead technical discussions and provide credible architectural direction. Detail‑oriented with strong governance discipline. Workplace type: Hybrid Working. NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committedto providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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