Solution Support Consultant (Pharmacy Solution) (Brisbane)

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our team! Join us as a Support Consultant at Dedalus, one of the world's leading healthcare technology companies, in our Clinical Support Team in QLD, Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet. What you’ll achieve As a Support Consultant (Pharmacy Solution) you will be part of a highly successful clinical support team, utilising your skills in the support and maintenance of our market-leading software applications for the hospital and healthcare workplace.
- Provide superior task management incorporating incident triage, analysis and resolution; problem/defect identification and categorisation.
- Deliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes/targets.
- Provide functional and technical advice and knowledge, both internally and externally, pertaining to Dedalus medication management solutions.
- Develop a solid working relationship with our customers to foster collaboration and facilitate growth.
- Participate in a rotating roster for out-of-hour support of incidents. Essential Requirements
- 4+ years' experience in Service Desk L2/L3 support of applications pertaining to healthcare or similar.
- Experience in hospital medication management / clinical pharmacy services.
- Providing functional and technical support for healthcare IT systems.
- Highly proficient in written and verbal communications. Desirable Requirements
- Degree in Health Information Management and/or Information Technology.
- Current pharmacy registration or similar.
- Understanding of ITIL processes.
- Understanding of interfacing and HL7 messaging.
- MS SQL read and write experience. Application closing date: 30th May ****. #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqfrs