Client Support Paralegal (Med Neg QLD) (Brisbane)

For over 100 years, Maurice Blackburn has stood up for those who need us most, helping Australians with courage and compassion. We work on real cases and achieve positive results across people’s lives. About the role We are seeking a dedicated and enthusiastic Client Support Paralegal to join our Medical Negligence Team in our Brisbane CBD office. This is a 12‑month contract, full‑time role. Responsibilities
- Manage potential new client enquiries from online referrals and inbound calls.
- Create and maintain accurate client enquiry records within the client management system and DMS.
- Contact potential new clients to clarify or follow up information.
- Consult with team lawyers in relation to potential new client enquiries.
- Schedule initial appointments for potential clients to meet with a core team lawyer or screen out the enquiry.
- Undertake medical research. Qualifications You will have a passion to help people and be able to provide the best client experience to all our clients. You will display empathy on every call, be a great communicator and a natural problem solver. You will manage time effectively in a high‑volume environment and handle technology when taking calls. You will be flexible with a desire to always accommodate client and business needs.
- Experience in a client service role – preferred but not essential.
- Legal experience – preferred but not essential.
- Strong analytical and reasoning skills.
- Solid communication skills in liaising both internally and externally, including written, oral and interpersonal.
- Robust time‑management and organisational skills.
- Ability to handle high volumes of work.
- Conduct general legal and medical research.
- Ability to analyse a set of facts against a decision‑making tool.
- Empathy and understanding towards clients’ circumstances and needs.
- Formal legal qualifications are not essential. Benefits
- Ongoing coaching and career development opportunities.
- End‑of‑Year leave: 1 day first year, 4 days after 2 years.
- Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement.
- 22‑week parental leave with superannuation guaranteed and back‑to‑work transition policy.
- Rewards and recognition platform with fitness, retail, and entertainment discounts.
- A hybrid flex working model.
- Salary continuance & life insurance.
- 17.5% annual leave loading. Additional Information Our Circle Back Initiative partnership means we’re committed to responding to every applicant. All successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsb9n