Digital Communications Consultant (Brisbane)

The Opportunity Are you passionate about providing exceptional customer service through digital channels? Join our growing team as a Customer Service Consultant
- Digital in our amazing Kawana Office and be the first point of contact for our customers across web chat, email, and social media. You’ll play a key role in ensuring seamless customer journeys—whether it’s assisting with quotes and sales, handling retention, or managing general inquiries. Work Schedule Monday to Friday: 8-hour shifts between 6:00 AM and 5:00 PM (depending on business needs). Saturday & Sunday: 8-hour shifts between 7:00 AM and 5:00 PM (work‑from‑home on weekends). Key Responsibilities
- Provide prompt, friendly, and skilled support to customers via web chat, email, and social media.
- Respond quickly and effectively to inquiries, ensuring customer satisfaction and resolving issues with transparent, concise communication.
- Provide customers with clear communication and simple, easy‑to‑follow instructions.
- Manage multiple chats simultaneously, which may include researching account activity and notes, troubleshooting issues, providing support with help documentation, and other tasks as required. What We Are Looking For
- Previous experience in a similar customer service role is favourable.
- Strong written communication skills with excellent grammar and attention to detail.
- Typing speed of 35+ words per minute and strong computer literacy skills.
- Ability to quickly comprehend written communication, gather relevant details to fully understand customer needs, and steer conversations efficiently towards positive outcomes.
- Confidence in managing multiple chats and tasks across live chat platforms and other computer applications. Our Perks
- Extra leave – Enjoy additional leave days on us! You’ll receive a paid “ME” day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave – We support our new parents with paid parental leave and other benefits.
- Workplace giving – If you’re passionate about a cause, then we are too – we offer workplace giving, and we’ll dollar‑match your donations to registered charities.
- Development opportunities – We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts – You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition – We reward high performance with employee recognition, reward, and incentive schemes.
- On‑site facilities – There are excellent end‑of‑trip facilities on offer and private spaces for nursing mothers.
- Get social – Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru1e9