Application Support Engineer Brisbane, QLD

Take hold of a monster opportunity and join our Technology Operations team as an Application Support Engineer. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.

Why join us?

- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About The Role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Application Support Engineer, you’ll take ownership of supporting, maintaining, and improving ART’s enterprise applications, with a strong focus on SaaS and vendor-managed platforms. You will play a key role in ensuring system stability, driving service improvements, and partnering with vendors and stakeholders to deliver high-quality outcomes.

You Will Be Responsible For

- Providing application support, maintenance, and troubleshooting to ensure systems remain stable and available for end users
- Managing incidents and service requests, including prioritisation, diagnosis, resolution, and escalation where required
- Supporting release and change processes, including building, testing, and deploying system updates into live environments
- Monitoring application performance and contributing to availability, resilience, and service improvement initiatives
- Conducting root cause analysis and implementing preventative measures to reduce recurring incidents and risks
- Managing vendor relationships, including escalation management, service reviews, and assessment of vendor releases and changes
- Providing integration awareness across platforms (e.g. APIs, identity/SSO, certificates, downstream systems) to support end-to-end service delivery
- Partnering with platform owners, product teams, and business stakeholders to enhance operability, supportability, and user outcomes

This role is a permanent opportunity.

Location: Brisbane, Sydney or Melbourne.

About You

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Proven experience supporting complex IT systems, including both front- and back-office platforms
- Strong incident management, problem-solving, and analytical skills, with the ability to diagnose and resolve issues effectively
- Experience working within vendor-led support models, including managing escalations and interpreting vendor outputs (e.g. release notes, RCA reports)
- Hands-on experience supporting enterprise SaaS platforms, ideally within a regulated or financial services environment
- Robust communication and stakeholder engagement skills, with the ability to work across technical and business teams
- A strong service ownership mindset, with a focus on continuous improvement beyond reactive support
- Understanding of system integrations and enterprise application environments
- A relevant tertiary qualification in Computer Science, Software Engineering, or a related discipline (or equivalent experience)
- Demonstrated experience in supporting complex IT systems such as Jira, Confluence, Genesys, Oracle HCM, TechOne, Windows OS, Linux OS, certificates, and web services such as IIS/Apache/Tomcat

Desirable: Experience in superannuation or financial services, knowledge of Agile/SDLC practices, and ITIL certification.

About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 3 June 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvaoh